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Sumitomo Mitsui Trust Group, Inc. holds “Trust for a flourishing future- Creating new value with the power of trusts and let prosperous future for our clients and society bloom” as its Reason for Existence (“Purpose”) and holds “Offer a workplace where the diversity and creativity of its employees are more fully utilized to add value to the organization and where employees can have pride and be highly motivated in fulfilling their missions” as one of its Management Principles (“Mission”). So, the Company shall take resolute measures against actions that are judged to have interfered unfairly with its group’s businesses or have bothered other customers as well as following actions that are judged to have harmed the physical and mental health of its employees.

  • Actions that are judged to be violence, intimidation, threats, or coercion
  • Harassment including verbal abuse, denigration, denial of personality, stalking activities, other words and actions that cast a slur on someone's integrity, and sexual harassment
  • Words and actions that discriminate people based on their race, ethnicity, genealogy, occupation, etc.
  • Hanging on to its employees for long hours, Insistent questioning
  • Requests for money and goods, Requests for special treatment, Unrealistic requests, Requests that are significantly unfair under normal social conventions, etc.

<Reference: Manual for companies on customer harassment developed by the Ministry of Health, Labour and Welfare>

SuMi Trust Group aims to become our customers’ “Best Partner” by acting for the sake of their relief and satisfaction and pursuing their best interests.


Effective on March 14, 2025 and enforced as from April 1, 2025